Description

The DJI Care Refresh 2-Year Plan (DJI Osmo Nano) NZ offers peace of mind with accident coverage including water damage, natural wear, or cracking and deformation. Enjoy uninterrupted use of your device with four replacement units available for an additional fee—create confidently knowing your investment is protected for two whole years, and supported by DJI’s trusted service in New Zealand.

Applicable for devices activated within the last 30 days. After 30 days, video verification is required. * Once Care Refresh codes have been supplied, they can not be returned or refunded. Codes are not automatically sent through immediately and will be emailed during standard office hours.

Features:

• Provides four replacement units for an additional charge as per the table below. The Care Refresh 2-year Plan lasts for two years from the date it is bound to your product, and covers for accidents such as water damage, natural wear, or cracking and deformation, letting you use your device with peace of mind.

Please Note:

DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:

1. Brand new and un-activated product.
2. Handheld device activated within the last 30 days.

*If your craft has been activated for over 30 days, follow the instructional guide linked below to verify your craft is in good working order and still eligible for DJI Care Refresh.

Video Verification Guide

Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.

If you have a DJI Care Refresh activation code, click here to bind it to your device.

WATER DAMAGE COVERAGE

We’ll replace your device if an accident occurs, even if it’s damaged by water.

FOUR REPLACEMENTS, TOTAL PEACE OF MIND

For an additional charge, DJI Care Refresh offers up to four replacement units within two years and covers accidents such as water damage, natural wear, or cracking and deformation. These replacement units will be new or equivalent to new in performance and reliability.

DJI CARE REFRESH REPAIR PROCESS

KiwiQuads will handle the entire DJI Care Refresh replacement process, which is as follows:

1. Request a Care Refresh replacement via email [email protected]
2. Delivery of damaged item* – please contact our helpful team at [email protected] and we will provide details on how to get your product to us.
3. Product assessment by DJI team – upon completion, we will select the cheapest option to either have your product repaired or replaced under your DJI Care Refresh policy. Please advise if you would like to have your product replaced even if a repair is cheaper.

*We require your product to complete the DJI Care Refresh process.

Please Note:

• DJI Care Refresh covers return shipping fees back to your address.
• DJI Care Refresh and the corresponding product must be purchased from New Zealand.
• DJI Care Refresh only supports devices purchased from official or authorised channels.

If you want to purchase DJI Care Refresh for a device that has been activated for over 30 days, follow this Video Verification Guide.