All prices listed are in New Zealand Dollars.
Repair and Warranty
KiwiQuads Limited is committed to ensuring we operate in line with the Consumer’s Guarantee Act. Our products are built to the highest possible quality and are designed to last a reasonable amount of time in accordance with the CGA.
If you believe any of your products are faulty from a manufacturers defect, we can offer a free repair. If a repair is not possible, we will replace the product.
KiwiQuads Limited is not liable for defects arising from tampering and modifying software or hardware.
Due to the nature of model aircraft, we regrettably cannot offer warranty repairs on crashed or obviously damaged products resulting from misuse.
KiwiQuads Limited is not liable for any costs incurred from courier or postal services to return products to our warehouse.
All warranty repairs/replacements will be dealt with on a case by case basis.
Please contact us directly at the first instance if you have any issues with any of our products.
The KiwiQuads online shop supports a range of payment options. If you wish to make a purchase through bank transfer, please contact us directly through our contact page.
KiwiQuads Limited reserves the right to cancel any orders you place on our online shop. We endeavour to ensure our stock information is as accurate as possible but cannot guarantee availability of all products at any time.
You will receive shipping information via email when we have an update on your order. Please ensure you carefully enter your email address when checking out as we may not be able to contact you otherwise.
We aim to ship products on the same day we receive your order, however this is not always possible due to constraints of our shipping supplier. You will receive an email when your order ships from our warehouse. We will contact you directly if there are any problems shipping your order.
We aim to store as little confidential information as possible on our website. We do however collect and hold personal information from you when you fill out the forms in our online shop. We also provide this information to Payment Providers so they can take your payment on our behalf.
We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem fulfilling your order. We and our service providers can use your personal information in an aggregated form in which you cannot be identified (for example, to analyse sales patterns).
Except as identified in the last paragraph, we and our service providers will not otherwise use that information (for example, your personal information will not be provided to others for purposes other than as outlined in the last paragraph, such as selling customer lists (unless required to do so by law)).
If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information.
Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us.